Our Why Statement

"Your Why provides you with clarity, meaning and direction. It is a filter through which you can make decisions, every day, to bring your cause to life." (Simon Sinek).

facility maintenance solutions for retailers with a national footprint 

Every company knows what they do, and many know how they do it. However, there are much fewer organizations who truly understand the why of what they do. Simon Sinek is the author of "Start With Why" which has had a huge impact on the culture and philosophy of so many businesses. If you don't truly know why you are doing something, how do you expect to maximize your potential?

What is it that we do uniquely that causes retailers to rely on Royal? Our primary focus at Royal is having a purpose to everything that we do, have fun at work, and partner with great companies. It's that simple! By being very particular about who we work with, who we hire and how we operate on a daily basis, we have created an incredible culture, which is loved by all who engage us. No lies, no smoke and mirrors, no broken promises, and integrity and our clients at the center of every decision that we make 

We know what we do well, and we know where we need to focus our resources. We are always open to exploring new opportunities to see if it is a problem that can be solved by the talent on our team at Royal. However, we are focused on building long term relationships, and they don't evolve from partnerships where we are unable to deliver what the client is looking for.  

You're not the typical retailer, and we're not the typical facility and project management company. We have carved out our niche over the past quarter of a decade, and know where we can bring tremendous value to our clients.

If your business sounds like the one mentioned below, we would love to connect with you and explore ways in which we can completely change the way that you view your properties:

  • Geographically dispersed with a National footprint
  • The appearance of your stores is important as is the comfort of your employees and customers
  • You don't have the man power to handle your network of facilities and things are starting to fall through the cracks. 
Here are some horror stories that we have heard from people who made the switch to Royal:
  • During an equipment inventory we found a filter that hadn't been changed in almost 5 years! However, the client had been paying for scheduled maintenance on a quarterly basis. 
  • There is no validation of your service requests - a call comes in from your store, and an electrician is immediately dispatched. He gets onsite, turns the light switch on, and you are on the hook for a service call. Is this fair, when this is a simple solution which could have been executed over the phone through a brief troubleshooting conversation with the store associate. 
  • 5 different technicians, and over $500 of new equipment but still no solution to a lighting problem. We knocked it out with just 1 trip. 
  • An in-store fire due to a non-licensed electrician without a permit relocating an entire electrical panel during store hours. $55 per hour for an "electrician" might sound good, but how does this store look after the above incident? Remember, you get what you pay for.
  • A company using packing tape to reattach laminate to a fixture. 
  • Under carpet power installed incorrectly leading to a fire immediately underneath where a store associate was working. 

Retailers Rely on Royal

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